Question 1

How do I book an appointment on Nabline?

Accepted Answer

Open the app, choose a doctor or specialty, select an available time, and confirm your booking in a few taps.

Question 2

How can doctors complete their profile?

Accepted Answer

Doctors should add specialty, clinic details, availability, and required verification documents.

Question 3

How can patients find the right doctor?

Accepted Answer

Use specialty, city, and rating filters to quickly find the most suitable doctor.

Question 4

What payment methods are available?

Accepted Answer

Nabline supports online card payments and clinic cash options based on provider settings.

Question 5

Can doctors control available appointment slots?

Accepted Answer

Yes, doctors can configure working hours and available slots from their dashboard.

Question 6

Can patients use promotional offers?

Accepted Answer

Yes, eligible offers and discounts appear during booking and checkout.

Question 7

Can I cancel or reschedule my appointment?

Accepted Answer

Yes, you can manage appointments from My Bookings according to the cancellation policy.

Question 8

How are consultation fees handled?

Accepted Answer

Fees are managed per service and reflected in booking details before patient confirmation.

Question 9

Where can I see previous appointments?

Accepted Answer

You can review your appointment history in your account bookings section.

Question 10

Will I receive appointment reminders?

Accepted Answer

Yes, Nabline sends notifications before your appointment to help you stay on time.

Question 11

When are doctor payouts processed?

Accepted Answer

Payout timing follows the platform billing cycle and financial policy settings.

Question 12

How are refunds handled after cancellation?

Accepted Answer

Refund processing follows each booking policy and payment method terms.

Question 13

How can I contact support?

Accepted Answer

You can use the Contact page or support email listed in the app and website footer.

Question 14

Is post-appointment chat supported?

Accepted Answer

Yes, post-visit chat duration is controlled by platform chat settings.

Question 15

Is my medical data private?

Accepted Answer

Yes, Nabline applies strict privacy and security standards for personal and medical data.

How can we help you today?

For Patients